COMMON PALM QUESTIONS & ANSWERS
Due to the current health crisis, we are now
operating on a reduced staff and hours. Here are some common questions and
answers should you be unable to reach us by phone.
WHERE IS MY PALM ORDER?
All palm orders have shipped as of March 24,
2020. If you have not received your order by Tuesday, March 31st
CAN I CANCEL MY ORDER?
Unfortunately no. The deadline to cancel or
change orders with our grower was March 11th. Since palm is a
perishable product that has been harvested for your order, all palm sales are
final. Parishes across the country are finding creative ways to use and
distribute the palm during these difficult times. Please see our Palm 2020
notice for suggestions.
WILL COVID-19 EFFECT MY PALM ORDER?
All palm orders have been processed and shipped
as of March 24th. Orders received after March 24th are
being processed daily. We are hoping that you will not experience delivery
delays. If you are unable to be at the address given and are concerned about
your palm delivery, please leave a note on your door for the driver to leave the
WHEN SHOULD I EXPECT TO RECEIVE MY
All orders received by March 24th,
shipped out on or before the 24th. You should expect to receive your
order within 1-7 days depending on your location. If you do not receive your
order by Tuesday, March 31st please email:
I RECEIVED MY ORDER AND SOME ITEMS
It is not uncommon for packages to get separated
on the delivery trucks. Large orders with multiple boxes often arrive on
different days. Please check your order to see how much is missing. If it is
clearly another box worth of items, please wait for the next business day when
it will likely arrive. If you have a small order and are clearly missing an
item please email:
I RECEIVED MY ORDER EARLIER THAN I
Due to current closures and potential delivery
concerns, all palm orders have shipped. Some orders had to ship a few days
earlier than normal. Unfortunately it was necessary this year in order to
guarantee delivery. Please see our palm care instructions for the best way to
store the palm before usage.
I RECEIVED MY ORDER AND ONE OR MORE
OF MY ITEMS HAVE SPOILED
Please email a picture of all spoiled items to
Palm Care Instructions - CLICK HERE!
Palm Fair Trade Practices - CLICK
Palm Sunday 2020 Distribution Ideas - CLICK