COMMON PALM QUESTIONS & ANSWERS
1) WHEN SHOULD I EXPECT TO RECEIVE MY PALM ORDER?
If you selected regular shipping, you should expect to receive your order the week prior to Palm Sunday. This time frame may range between 1-7 days prior to Palm Sunday depending on delivery to your area. If you have not received your order by April 5, 2023 (or April 12th for Orthodox Palm Sunday orders), please call our Church Goods Department at 1-800-325-9026 for tracking.
If you need your order earlier or by a specific date, it will need to be shipped via expedited shipping. Additional rates will apply. Please call our Church Goods Department at 1-800-325-9026 for assistance.
2) CAN I CANCEL MY ORDER?
We understand these are uncertain times, however the absolute last day we can cancel your order with our grower is March 10, 2023. Since this is a perishable product being harvested for your order, all palm sales are final as of March 10, 2023.
3) I RECEIVED MY ORDER AND SOME ITEMS ARE MISSING
It is not uncommon for packages to get separated on the delivery trucks. Large orders with multiple boxes often arrive on different days. Please check your order to see how much is missing. If it is clearly another box worth of items, it will likely arrive the next business day. If it is a small amount, please call our Church Goods Department at 1-800-325-9026, they can assist with tracking and fulfillment.
4) I RECEIVED MY ORDER EARLIER THAN I HAD HOPED
Please see our Palm Care Instructions for the best way to store the palm before usage. The palms are freshly cut before they are shipped and should remain fresh as long as they are stored properly.
5) I RECEIVED MY ORDER AND ONE OR MORE ITEMS HAVE SPOILED
For replacement palm, please email a picture of all spoiled items, along with your customer name and order number to email@example.com.
Palm Care Instructions - CLICK HERE!
Palm Fair Trade Practices - CLICK
Palm Sunday Distribution Ideas - CLICK